Booking terms & conditions
AJAHSBEAUTYBASE BOOKING POLICIES & TERMS OF SERVICE
INTRODUCTION
Welcome to AjahsBeautyBase.
Please read these Booking Policies & Terms of Service carefully before securing your appointment. By booking an appointment, paying a deposit or balance, or attending your appointment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
These policies are in place to ensure fairness for both our clients and our business while maintaining the high standard of service we pride ourselves on.
Nothing within these Terms & Conditions affects your statutory rights under applicable consumer law.
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1. BOOKING & DEPOSITS
All appointments require a non-refundable booking fee to secure your appointment.
Your booking fee reserves your appointment time, stylist allocation and preparation required for your service.
Booking fees are non-refundable under all circumstances, including but not limited to cancellations, rescheduling requests, missed appointments, illness, travel disruption or change of mind.
Wash service booking fees are also non-refundable.
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2. CANCELLATIONS
Braiding appointments require significant preparation and reserved salon time.
Appointments cancelled with less than seven (7) days’ notice will incur a cancellation fee of £65, inclusive of any booking fee already paid.
Failure to attend your appointment without notice (No Show) will result in the loss of your booking fee and any applicable cancellation charges.
AjahsBeautyBase reserves the right to recover any outstanding cancellation fees before accepting future bookings.
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3. RESCHEDULING
Clients may reschedule their appointment once with a minimum of forty-eight (48) hours’ notice.
Rescheduling requests made with less than forty-eight (48) hours’ notice may result in the loss of the booking fee.
All rescheduled appointments remain subject to availability.
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4. PAYMENT POLICY
The remaining balance for your appointment must be paid no later than 24 hours before your scheduled appointment, unless otherwise agreed.
Failure to make payment within this timeframe may result in your appointment being cancelled.
Cancellation fees and booking fee policies will still apply.
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5. ARRIVING TO YOUR APPOINTMENT
Please arrive on time for your appointment.
Clients arriving more than fifteen (15) minutes late may have their appointment shortened, rescheduled or cancelled at the discretion of AjahsBeautyBase.
Late arrivals may also incur additional charges where extra time is required.
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6. HAIR PREPARATION
Unless a wash service has been booked, all hair must arrive:
Clean
Fully dry
Thoroughly detangled
Free from excessive product build-up
Hair requiring significant preparation may incur additional charges.
AjahsBeautyBase reserves the right to refuse service where hair preparation prevents the safe or timely completion of the appointment.
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7. COLOUR SELECTION
Where braid hair is supplied by AjahsBeautyBase, colour recommendations are based on photographs, client descriptions and professional judgement.
While every effort is made to achieve the closest possible match, exact colour matches cannot be guaranteed due to lighting, screen settings, manufacturer variations and natural hair differences.
Clients are responsible for approving the chosen hair colour before installation begins.
Once installation has commenced, the colour selection is deemed accepted.
Clients seeking an exact colour match are welcome to supply their own braid hair.
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8. HEALTH & SAFETY
Clients must disclose any allergies, scalp conditions, sensitivities or medical conditions which may affect the service before the appointment begins.
AjahsBeautyBase cannot accept responsibility for reactions resulting from undisclosed medical information.
We reserve the right to refuse or discontinue a service where health and safety may be compromised.
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9. INSPECTION BEFORE LEAVING
Clients are encouraged to inspect their hairstyle before leaving the salon.
Any concerns regarding length, parting, braid size, colour or overall finish should be raised before departure so that they can be assessed and, where appropriate, addressed immediately.
If a concern only becomes apparent after leaving the salon, it must be reported in accordance with our Satisfaction Policy below.
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10. SATISFACTION POLICY
Client satisfaction is important to us.
If you experience any concerns with your hairstyle after leaving the salon, you must contact AjahsBeautyBase within 48 hours of your appointment.
Concerns reported after this timeframe may limit our ability to accurately assess the issue, as the hairstyle may have changed due to normal wear, maintenance or external factors.
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11. EVIDENCE REQUIREMENTS
To enable us to properly assess any concern, clients must provide within 48 hours:
Clear photographs of the hairstyle from multiple angles.
A clear video showing the hairstyle fully down from the front, sides and back.
A brief explanation of the concern.
Videos or photographs where the hair is tied up, clipped back or does not clearly show the full hairstyle may not provide sufficient evidence for assessment.
AjahsBeautyBase reserves the right to request additional photographs, videos or an in-person assessment where necessary.
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12. BOHO BRAIDS
Boho Braids are created using loose human hair curls to achieve their signature textured finish.
Due to the nature of this style, some shedding of the loose curls is expected and does not, on its own, indicate faulty workmanship or incorrect installation.
The longevity and appearance of the curls will vary depending on:
Individual hair type
Daily maintenance
Sleeping habits
Washing
Styling
Lifestyle
Environmental factors
Boho curls naturally loosen, frizz and shed over time. This is an expected characteristic of the style.
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13. NATURAL WEAR & TEAR
All braided hairstyles naturally change over time.
General frizzing, loosening and signs of wear occur through everyday activities including sleeping, washing, styling, friction, weather conditions and regular maintenance.
These natural changes do not indicate that the service has been carried out incorrectly.
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14. ADJUSTMENTS & REPAIRS
Where AjahsBeautyBase determines that a genuine installation issue exists, we may offer an adjustment or repair where appropriate.
Clients may be required to return to the salon so that the hairstyle can be inspected and assessed in person.
Adjustments must be carried out by AjahsBeautyBase.
Clients who decline or are unable to attend an offered assessment or adjustment appointment may limit the remedies available.
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15. THIRD-PARTY ALTERATIONS
AjahsBeautyBase cannot accept responsibility for hairstyles that have been altered, repaired, removed, re-braided, cut, coloured or otherwise modified by the client or any third party after the appointment.
Once the hairstyle has been altered or removed, we may be unable to accurately assess the original work carried out.
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16. REFUNDS
Due to the nature of our services, refunds are not offered for completed services.
Where a genuine concern is raised, AjahsBeautyBase reserves the right to inspect the hairstyle and, where appropriate, offer an adjustment or repair before any other remedy is considered.
If a client declines or is unable to return for an assessment or adjustment, this may limit the remedies available.
Nothing in this policy affects your statutory rights under applicable consumer law.
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17. CLIENT RESPONSIBILITY & AFTERCARE
Clients are responsible for following all aftercare advice provided by AjahsBeautyBase.
Failure to follow aftercare instructions, excessive manipulation, improper maintenance or external treatments may affect the longevity and appearance of the hairstyle.
AjahsBeautyBase cannot accept responsibility for deterioration resulting from failure to follow recommended aftercare.
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18. SERVICE RESULTS
Every effort is made to achieve your desired result.
However, individual results vary depending on natural hair type, density, texture, condition and maintenance.
Reference photographs are used for inspiration only and do not guarantee identical results.
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19. ADDITIONAL SERVICES
Additional services should be booked in advance.
Failure to add additional services at the time of booking may result in them being unavailable on the day of your appointment.
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20. GUEST POLICY
To maintain a calm, professional and luxury salon environment, additional guests are not permitted unless agreed in advance.
Children who are not receiving a service should not attend appointments.
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21. PHOTOGRAPHY & MARKETING
Photographs and videos of completed hairstyles may be taken for training, portfolio, marketing and social media purposes.
Clients who do not wish to appear in photographs or videos must inform their stylist before the appointment begins.
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22. RIGHT TO REFUSE SERVICE
AjahsBeautyBase reserves the right to refuse or discontinue any service where:
Salon policies are not respected.
A client’s behaviour is abusive, aggressive or inappropriate.
Health or safety concerns arise.
The condition of the hair prevents safe completion of the service.
Required medical information has not been disclosed.
Where service is refused due to a breach of these Terms & Conditions, any booking fee or payments made may be retained.
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23. LIABILITY
AjahsBeautyBase shall not be responsible for loss, damage or dissatisfaction arising from:
Failure to follow aftercare advice.
Natural wear and tear.
Third-party alterations.
Approved colour selections.
Personal belongings brought into the salon.
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24. GOVERNING LAW
These Booking Policies & Terms of Service shall be governed by the laws of England and Wales.
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25. ACCEPTANCE OF TERMS
By booking an appointment, paying a booking fee, paying any outstanding balance or attending an appointment with AjahsBeautyBase, you confirm that you have read, understood and agreed to these Booking Policies & Terms of Service.